From having a centralized system for tracking employee data to making sure you have the same values, here are the 6 answers to the question, “What are some best practices for shared services in HR?”
- Have a Centralized System for Tracking Employee Data
- Keep Your Answers to Employee Questions Consistent
- Keep Employees Updated on Their Requests
- Have Proper Documentation For Knowledge Transitioning
- Make Sure There Is a Single Source of Truth For Data
- Make Sure You Have the Same Values
Have a Centralized System for Tracking Employee Data
One best practice for shared services in HR is to have a centralized system for tracking employee data and HR processes. This system can help ensure that all employees are treated equally and that HR processes are followed consistently across the organization.
Aviad Faruz , CEO, FARUZO
Keep Your Answers to Employee Questions Consistent
Try and keep your answers to employee questions as consistent as possible to avoid any accidental biases or favoritism.
Shared services allow you to unify and standardize your processes, making sure that all employees receive the same level of service, regardless of individual background or circumstances. This helps ensure fairness and equity for all employees, which is always a top priority for any successful business.
In addition, it’s important to make sure that you are providing employees with the necessary support and resources they need to succeed in their roles. With unified, consistent shared processes in place, employees have a clearer understanding of expectations and can work towards reaching their goals more easily and effectively.
Asker Ahmed , Director & Founder, iProcess
Keep Employees Updated on Their Requests
Letting employees know where their request stands if it is not solved immediately is one best practice. There is nothing more frustrating to an employee with a pressing issue than radio silence, especially if it affects their productivity.
Being as transparent as possible, whether it is with a request monitoring service on the company’s app, website portal, or even just a follow-up phone call at the end of the day, keeping them aware is a must.
Chris Coote , Founder & CEO, California Honey Vapes
Have Proper Documentation For Knowledge Transitioning
Shared services in HR refer to a centralized hub of administrative and operational duties. These services leverage technology and collaboration between the different departments under HR; hence there is alot of data interchange and knowledge sharing. This allows organizations to provide standard HR services most efficiently.
When transitioning into an HR-shared services model, proper documentation of processes and activities, from SMEs to new employees working in the HR-shared services center, is vital. These documents and monitoring measures are essential for the shared services to function effectively and ensure seamless information flow.
Yongming Song , CEO, Live Poll for Slides
Make Sure There Is a Single Source of Truth For Data
One of the best practices for shared services in HR is to collaborate with other departments and make sure that there is a single source of truth for data.Shared services are all about reducing costs, but it’s important to remember that it also reduces complexity. Rather than trying to maintain multiple systems that are similar but not identical, it’s better to have one system that everyone knows and understands, so they can easily share information across different teams.This means that you have to be careful about how you set up your shared services. Make sure they’re well documented, so people know how everything works together—and make sure they’re easy to use, so people actually use them!
Amer Hasovic , Content Writer, Love & Lavender
Make Sure You Have the Same Values
The last thing you want is for your shared services providers to be working against you. If you’re not sure if your providers share your company culture, ask them about it. Even if you’re outsourcing your payroll and benefits administration, for example, you might still want your payroll provider to understand your company’s values. If they don’t, they won’t be able to do their job well.
Luciano Colos , Founder & CEO, PitchGrade
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